free downloads functional resume template customer service

The cookie is used to store the user consent for the cookies in the category 'Performance'. This cookie is set by GDPR Cookie Consent plugin. The cookie is used to store the user consent for the cookies in the category 'Other. The cookies is used to store the user consent for the cookies in the category 'Necessary'. The cookie is set by GDPR cookie consent to record the user consent for the cookies in the category 'Functional'. The cookie is used to store the user consent for the cookies in the category 'Analytics'. These cookies ensure basic functionalities and security features of the website, anonymously.

Provided coaching, training new employees on call center operations, troubleshooting techniques, and collaborated on calls with new hires.Necessary cookies are absolutely essential for the website to function properly.

Opened tickets and maintained documentation to track tickets through resolution.

Managed the overall customer call queue to ensure timely response to incoming customer calls.Documented problems including detection information, diagnostic results, and repair information by utilizing the trouble ticketing system.Diffused escalated customer situations while setting accurate expectations for issue resolution.

Resolved customer technical issues to ensure all issues are closed in time with the right resolution and highest customer satisfaction.Answered incoming calls and provide helpdesk support to resolve issues on the server-side and client-side using Retain Helpdesk tool. Provided superior customer support & service to Comcast’s WiFi customers by answering a full range of customer requests, inquiries, and complaints relating to WiFi services and general inquiries.

Free downloads functional resume template customer service